Appearance
Sync Scheduling
Watchmont keeps every tenant's data fresh with scheduled background jobs. A SuperAdmin can view and adjust them from the portal.
The jobs
| Job | Cadence | What it does |
|---|---|---|
| M365 sync tick | Every few minutes | Imports alerts, Secure Score, sign-in risk and licences per tenant. Also runs report-schedule and phishing-alert checks. |
| Report pre-warm | Nightly at 03:00 | Refreshes on-demand report caches (Endpoint Security, Teams, Sign-in Logs, RoboShadow and others). |
| Policy refreshers | Scheduled | Keep Conditional Access, group and SharePoint data current. |
| Phishing pre-warm | Daily | Refreshes the uSecure display cache. |
Managing schedules from the portal
Admin › Settings › Sync Scheduling (SuperAdmin-only) lists every background schedule with a plain-English cadence and lets you:
- Pause or Resume a job.
- Edit how often it runs.
How the sync keeps up
Tenants are processed in concurrent batches rather than one at a time, with a per-tenant timeout so a single slow tenant can't stall the rest. This keeps the whole estate syncing on schedule as you add more clients.
If one tenant looks behind
If some tenants show stale data while others are current, give it a sync cycle to catch up. It's almost always the sync catching up rather than a problem with that tenant. If it persists, flag it to a SuperAdmin.